Author Robert Spector at Ventures

Special Speaking Engagement and book signing at Ventures

Date:              Thursday, July 15, 2010

Time:             6:00 – 7:30 pm

Location:      314 – 1st Avenue South, Seattle, 98144

in Pioneer Square

Cost:              FREE

Robert Spector, Author, The Mom and Pop Store & The Nordstrom Way

Please join us as guest speaker Robert Spector shares insight on the industry's most important survival techniques: customer service, community involvement, and innovation.  Spector is the best-selling author and journalist behind the marketplace motivational books, The Nordstrom Way: The inside Story of American's #1 Customer Service Company - the first and only up close and personal look at how this company became the national standard of customer service and the only journalist ever given total access to the inner workings of the Nordstrom Culture.  His newest book, The Mom & Pop Store: How the Unsung Heroes of the American Economy are Surviving and Thriving, is a personal celebration and appreciation of the vision, passion and persistence of entrepreneurs who connect their store and their lives with their communities by listening to their customers.

About the author: Robert Spector is a bestselling business author and international speaker.  He has been a television guest on the National Business Report, CNN, CNBC, Fox News, Bloomberg Business, CNET News.com and numerous radio interview shows across the United States. He has written on business for the Wall Street Journal, USA Today, UPI International, NASDAQ Magazine, Customer Service Management and Corporate University Review; fashion for Women's Wear Daily and Details, and civil liberties for Parade; and has been a ghostwriter for Dr. Joyce Brothers. His humor writing has been published in The New York Times, Sports Illustrated and National Lampoon, and performed by Don Imus and Stiller & Meara.